Shipping policy

FREE SAME DAY DELIVERY

For Our Packaging Supply Products: Free Same-Day delivery is available for orders of $250 or more, made by 10am, and within 10 miles (driving distance) of Noah's Ark Warehouse. An additional $25 handling fee charge will apply for orders below $100. Free delivery is available for orders of:

$250 & within 10 miles (driving distance) of Noah's Ark Warehouse (20170), or a surcharge up to $75 will apply;
$500 & within 20 miles (driving distance) of Noah's Ark Warehouse (20170), or a surcharge up to $100 will apply;
$1000 & within 30 miles (driving distance) of Noah's Ark Warehouse (20170)), or a surcharge up to $150 will apply;
$2,000 & within 40 miles (driving distance) of Noah's Ark Warehouse (20170), or a surcharge up to $250 will apply;
$3,000 & within 50 miles (driving distance) of Noah's Ark Warehouse (20170), or a surcharge up to $300 will apply.

Please note that same-day delivery is subject to availability and may not be guaranteed for orders delivered to locations over 10 miles (driving distance), for example due to unexpected order volume.

Please note that the actual driving distance is calculated based on interstate highway routes, as Noah's Ark Warehouse utilizes commercial trucks for its deliveries to Customers

Due to increased operational costs, additional surcharges or higher order minimums may apply for orders that are beyond a 40-mile (driving distance) radius or otherwise outside our delivery area. Please contact us for a quote before placing the order. Noah's Ark Warehouse reserves the right to correct any errors or omissions and to change or update information at any time without prior notice.

In-stock Merchandise

If you choose Standard shipping your order will be typically processed and shipped within 2 business days. Orders placed with Express shipping before 12:00pm ET will be shipped the next business day.

Backorders

If the merchandise you have selected is currently not in stock, we will give you an expected shipping time by a follow-up email after you submit the order.

Pre-orders

If the merchandise you selected is a pre-order item, estimate shipping date will be listed at merchandise description.

Multiple Shipments

Some merchandise you order may be fulfilled from a different distribution center; your items may arrive separately. You will not incur additional shipping charges under these circumstances.

Carriers

Fangyan uses two different carriers that handles your shipment:

  • United Parcel Service (UPS)
  • United States Postal Service (USPS)
  • Federal Express Service (FedEx)

Shipping Option and Times

Free shipping is only available to customers in the contiguous 48 states. Customers in Alaska(AK) and Hawaii(HI) will be charged for shipping.

Shipping Address Error

We will ship your order to the exact shipping information provided by you. If the order or merchandise is returned to us due to an address error, or insufficient address, your order will be canceled automatically. A refund will be returned to the original payment method you used and a one-time shipping vendor service charge $12 will be deducted from your refund.

Note: Service and handling charges are not refundable.